Objective: Seeking opportunity with an organization where I can grow professional and personally. I seek to use my experience and skills to help meet or surpass its goals. I am hardworking, dedicated, and reliable. I have full knowledge of Microsoft Office Suite.

 

Skills Summary:

Intelligence Community Information Assurance Awareness (IC IAA)7/2010

Windows Migration: Experience with network upgrades and data migration at DoD sites.

Records & Inventory Management: Maintained a database system to receive, record, and track inventory using Excel and Access to achieve accountability and cost control.

Team Leadership: Responsible for 3-4 coworkers including task management, timeliness, and productivity levels and counseling individuals.

Customer Service: Goal-oriented and enthusiastic to accomplish project goals, while applying interpersonal skills 

Education:

Northern Virginia Community College, Associate’s Degree (AS), Information Technology         2002

Coursework:  Telecommunications, Information System Development, Webpage Design, Architecture of Microcomputer Hardware and System Software, Microcomputer Software, and Introduction to Information Systems, A+ course

Professional Experience:

 

 TeAM Inc. (Falls Church, VA)2016 - 2016

Sub-Contractor of Booz Allen Hamilton, Systems Support Assistant

·  Assists in the installation, maintenance, and general support of DoD systems.Assists users with questions or problems.

·  May help perform system backups and recovery and install new software. Familiar with standard concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Apex Systems Inc. (Sterling, VA)                                                                                         2014 - 2015

Sub-Contractor of Leidos, Electro-Mechanical Assembler

·  Perform a wide range of electro-mechanical assembly operations on assemblies and sub-assemblies.

·  Determine and/or follow methods and sequence of operations in performing wiring, component installation, circuit board installation, hand soldering and cable harnessing on assembly units.

·  Read and interpret schematics, drawings and parts lists in conjunction with assembly instructions to create sub-assemblies and top-assemblies.

 

 

 

 

 

 

 

Akima/DTSV LLC. (Arlington, VA)2012 – 2014

Formality Review Clerk

·  Perform Formality Review checks of Patent applications and issue Filing Receipts or Notices to Applicants, and enter appropriate application data into Patent and Trademark system according to PTO procedures.

·  Operate MADRAS system to capture required information from application images for entry into Pre-exam system.

·  Use PTO procedures to calculate Filing Fee, check Pre-Grant Publication requirements, and application requirements for examination at a Tech Center.

·  Quality review all work with emphasis on Filing Receipts and Notices, ensuring they are mailed out to applicant on the same date as issuing.

·  Identify indexing and scanning errors for correctness.  Work was performed with a minimum of 97% accuracy. Provide production, backlog, and error status reports as required.

 

Apex Systems Inc. (Falls Church, VA)2011 - 2011

Contracted to Department of Navy, IT equipment refreshment Program

·  Experience with DoD computer upgrades, network upgrades, and deployments.

·  Diagnostics and migration of users information.

·  Experience in desktop hardware, operating systems, applications and peripheral device deployment and diagnostics.

CTI Global Solution Inc. (Alexandria, VA)2008 – 2010

Records Management Specialist & Team Leader

·  Federal Government Contractor with equivalent working experience GS-6 through GS-8.

·  Provide support to records disposition activities of the RM program and assist in developing new records, retention schedules and implementing existing schedules.

·  Draft proposed record retention schedules for Agency records, ensuring their adherence to National Archives requirements.

·  Manage 3-4 employees to accomplish task management, timeliness, and productivity levels.

Cherry Roads Corporation. (Vienna, VA)2007 – 2008

Customer Support Agent

·  Provide on-call technical assistance to military and civilian personnel for AKO/DKO Portal, CAC readers, e-mail configuration and Microsoft Office issues.

·  Use ticketing system to process call center queues.

·  Handled an average of 150 calls during an 8-hour shift.

Cambridge Systems Inc. (Chantilly, VA)2006 – 2007

Property Clerk/Logistic Assistant/Installation Technician

·  Responsible for receiving and cataloging all inventory and equipment in warehouse for multiple installation teams.

·  Install security system equipment at several large military bases in Virginia and Texas,

·  Answered phones and other administrative duties.

 

Estech, (Annandale, VA)                                                                                                        2004 – 2005

Security System Technician

·  Installed cameras, motion detectors, monitors, and security devices in government offices, private businesses, private homes, and schools in the DC Metropolitan area.

·  Maintained inventory records.

 

Community Involvement and Volunteer Experience:

Smithsonian National Zoo., Washington, D.C.2003 - 2012

Volunteer Host, Invertebrate House

·   Track animal behavior using Microsoft Word and Excel.

·   Present information about environment and animal behavior to small groups of visitors.

·   Attend monthly meetings and presentations to gain more information about animals.

Hepatitis B Initiative of Washington, D.C.                                                                                 Current

·   Volunteer at Quarterly Health Screenings.

·   In charge of registration, phlebotomy and logistics.